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General |
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Why does the price of currency change all the time?
Our prices are set according to our stock levels and
remain competitive with other providers. Additionally, our prices rise and fall to
match the supply and demand of each game and server.
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Is WarcraftGoldSales.com affiliated with any game companies?
No. WarcraftGoldSales.com is a completely independent company that has emerged
as a result of the demand for currency in online games. We do not have any
affiliations with any game companies at this time. |
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I have ordered on the wrong server or character name. What should I do?
Please send us an email from the email address that you have
placed the order from and include your Order number and the correct server or
character name. We will make delivery according to the new instructions given. |
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How do I check on the status of my order?
If you would like to check on the status of your order, simply log
onto our live chat and one of our customer service representatives will assist
you right away.
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Why does my order require phone verification?
We like to take all possible steps to protect our clients' details
as well as the integrity of WarcraftGoldSales. By speaking with our client's on the
phone, we not only make the transaction fast, easy and safe, but it also gives
us a chance to strengthen our connection to our clients and answer any
questions you might have.
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Delivery |
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How is delivery made?
After you complete the order process and have sent payment, the
order appears in our delivery queue in the order in which it was received. Our
delivery team will then log into the appropriate game and contact the character
specified on the order form. If our delivery team is unable to make contact, an
e-mail will be sent to the contact address provided. You may reply to this
e-mail or log onto our live chat to verify the status of your delivery.
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How long does delivery take?
We can usually deliver within 1 hour, depending on stock levels, server
availability (maintenance, queues, etc), and verification procedures. If you feel
delivery is taking too long, we will happily refund your money and cancel your order. Please note
that due to different circumstances that orders can take up to 24 hours to delivery if
we do not have sufficient stock or other extraneous circumstances. If you have any question
about stock levels or time to delivery, please check with our Live Chat.
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I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more
than 15 minutes, first check your contact email to see if we have tried to
locate you. If no email is in your inbox, feel free to log onto our live chat
window and speak with one of our customer service representatives to confirm
everything is okay with your order. Delivery of the items will be delayed
IF:
You did not include a confirmed shipping address. You must make payment with a
confirmed shipping address. Delivery will be made once we have received your details.
You did not include a valid phone number. Often for verification purposes we will
utilize phone information or call you directly to confirm your order.
Your E-check is still not cleared yet. It can take up to a 4 business day for the funds to be cleared.
Delivery will be made after payment has cleared.
Insufficient or wrong information is provided. For example, you did not include
your in-game character name or you gave the wrong name or wrong server.
Delivery can only be made when the correct information is given. It is important
that you provide us with a valid email and phone number for us to contact you.
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Where do you deliver to?
We will deliver to any character and server in World of Warcraft.
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Payment
Options |
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What forms of payment does WarcraftGoldSales.com accept?
We accept payment through a Paypal account: by Visa or Checking
account with a CONFIRMED shipping address.Sending a payment without a CONFIRMED
shipping address will be at your own risk as we will not make delivery unless
we are able to validate your confirmed shipping address . We reserve the right to reject
your payment if it is sent through a Paypal account without a CONFIRMED
shipping address.
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How long does it take for my payment at www.paypal.com to be processed?
E-check Processing takes up to a 4 business day wait until the
funds have cleared.Credit Card / Paypal account balance Processing is
instantaneous and delivery can be made anytime after we receive the payment in
our account. After you have sent your payment information, Paypal will inform
us regarding your payment by forwarding a receipt to us. We will contact you to
arrange for delivery once we have verified all your details.
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PayPal |
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My shipping address is not confirmed. How can I confirm my shipping address?
Go to www.Paypal.com and click on help , use keyword confirm
shipping address in the help search box .
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I forgot to include my Confirmed shipping address. What Should I do?
Please visit www.Paypal.com and log into the same Paypal account
that you placed your order from. Click on the ¡®Send money' tab and input the
following: Recipient's email: sales@warcraftgoldsales.com
Amount: $0.01 Type: Goods
Click ¡®Continue' and under shipping information, leave the ¡®Ship to'
information as default.
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Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit card
billing addresses that are entered on the system. An address is confirmed if it
is associated with a credit card or can be independently verified by PayPal.
These types of security measures are unfortunately necessary in an online
environment where it is difficult to check someone's identity. In the physical
world, sellers can check someone's credit card and driver's license. In the
online world, where simple and effective identification tools do not yet exist,
we have to take different precautions. We believe that these safety precautions
are in the interest of all our members.
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E-checks |
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What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal.
A pending e-check is just like writing a normal check, except electronically.
Just like normal checks, pending e-checks take a few days to clear while Paypal
verifies the funds are present within the senders account. Once the check has
cleared, the money is transferred to WarcraftGoldSales's account and delivery can
take place immediately afterwards.
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How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account
without sufficient balance in the Paypal account to cover the cost of the
order. Paypal must contact the bank and verify that the funds are present, thus
the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete
the verification process for your account, and then make sure the funds are
present in Paypal before you place an order. To confirm your payment type, just
before placing the order you will see a blue hyperlink that reads: "choose more
funding options". By clicking this link you may determine which option is
currently selected for your payment, and what payment options your account
supports.
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I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our
live chat to request a refund. If you wish to receive an instant delivery, you
may place the order with a valid credit card. Our live chat representatives can
guide you through this process and will answer any questions you might have.
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Credit/Debitcards |
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Do you accept debit cards?
If the Debit or Checking card has a holographic logo on it, they are
generally accepted. If the card is not Visa or MasterCard, it
may not be accepted. |
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Safety |
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Is this business safe or legal?
WarcraftGoldSales.com has conducted business for over 3 years, and served
hundreds of thousands of customers. We conduct hundreds of transactions per
day, and we are adding new games to our roster every month. The stock we have
available has been generated by totally legit and exploit free methods.
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Refunds |
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What if I want a refund?
Here at WarcraftGoldSales.com, we take our business and customers
very seriously. To this end, before a delivery has been made, a refund may
be requested at any time. If delivery has already been made, then a refund
can only be fulfilled after you have returned all goods purchased. To request
a refund, email sales@warcraftgoldsales.com.
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